Hey there! At Roxa (that’s us!), we’re all about making your experience smoother, brighter, and sweeter. Whether you’re hanging out on our website (www.roxa.app), exploring our awesome mobile apps, or diving into our services, cookies and other cool tech help us make it happen. So, What’s the Deal with Cookies? 🤔

Cookies are like tiny digital helpers that live on your device. Think of them as little memory wizards, working behind the scenes to remember your preferences, figure out how you’re using our services, and make everything just... better. Some cookies are the MVPs—things wouldn’t work right without them. Others are like the cherry on top, making everything faster and more fun.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website and applications to function correctly. They enable core features such as:

• User authentication and security
• Shopping cart functionality
• Session management
• Load balancing
• Response to your actions on our platform
• Remembering your preferences during your session

Performance Cookies

We use these cookies to understand how visitors interact with our Services by collecting anonymous information about:

• Pages visited
• Time spent on different sections
• Navigation paths
• Loading times and performance metrics
• Feature usage patterns

This information helps us improve our website and applications' performance and identify areas needing enhancement.

Functionality Cookies

These cookies allow our Services to remember the choices you make and provide enhanced features:

• Language preferences
• Location Settings
• Previously used features
• Custom configurations
• User interface customizations

Analytics Cookies

We use analytics cookies to understand our audience better and improve our Services:

• User behavior patterns
• Traffic sources
• Demographics
• Device information
• Feature popularity
• Service performance metrics

Third-Party Cookies

Our Services integrate with various third-party services that may set their cookies:

• Payment processors
• Analytics providers
• Social media platforms
• Integration partners
• Advertising services

How We Use Cookie Data

We use the information collected through cookies to:

• Ensure proper functioning of our Services
• Improve website and application performance
• Enhance user experience
• Analyze service usage patterns
• Detect and prevent security issues
• Provide personalized features
• Monitor system stability

Cookie Management

You have several options to manage cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Accept only first-party cookies
• Delete cookies periodically
• Receive alerts when cookies are being set

Application Settings

Our mobile applications provide options for:

• Manage tracking preferences
• Control data collection
• Adjust privacy settings
• Opt out of analytics

Specific Controls

We provide granular controls for the following:

• Essential cookies (cannot be turned off)
• Performance cookies
• Functionality cookies
• Analytics cookies
• Third-party cookies

Impact of Disabling Cookies

Please note that disabling certain cookies may affect the functionality of our Services:

• Essential cookies cannot be turned off as they are necessary for basic operations
• Disabling performance cookies may result in slower service functionality
• Functionality cookies, if disabled, will limit personalization features
• Analytics cookies can be disabled without significant impact on core functionality

Data Protection and Privacy

We handle all cookie data in accordance with:

• Malaysian Personal Data Protection Act 2010
• Our Privacy Policy
• Applicable data protection regulations
• Industry security standards

Updates to This Policy

We may update this Cookie Policy periodically to reflect:

• Changes in our practices
• New regulatory requirements
• Technology advancements
• Service improvements
• Security enhancements

Cross-Border Data Transfers

Cookie data may be processed in countries outside Malaysia. We ensure that:

• Appropriate safeguards are in place
• Data protection standards are maintained
• Transfer mechanisms comply with regulations
• Security measures protect your information

Contact Us

• If you have questions about our use of cookies:
• Data Protection Officer
• Roxa Sdn. Bhd.
• Jalan Kerinchi Kiri 3
• Bangsar South, 59200
• Kuala Lumpur, Malaysia
• Email: info@roxa.app
• Support Portal: help.roxa.app

Mobile Application Specific Information

For our mobile applications, we use similar technologies that function like cookies to:

• Maintain user sessions
• Store preferences
• Track usage patterns
• Ensure security
• Enable core functionality
• Provide enhanced features

Consent

By using our Services, you consent to our use of cookies as described in this policy. You can modify your cookie preferences at any time through the provided controls. Last Updated: 25/11/2024